Refund policy
Refund & Return Policy
Thank you for supporting The Cozy Wick LLC . Due to the artisanal, small-batch nature of our products, all sales are final.
No Refunds or Exchanges
We do not offer refunds or exchanges for change of mind, "scent preference" (not liking the smell), or used candles. Please read the scent descriptions carefully before purchasing.
We do not offer refunds or exchanges for change of mind, "scent preference" (not liking the smell), or used candles. Please read the scent descriptions carefully before purchasing.
Damaged or Incorrect Items
While we do not offer general refunds, your satisfaction is our priority. If your candle arrives damaged (e.g., broken container) or you received the wrong item, please contact us within 5 DAYS of delivery.
While we do not offer general refunds, your satisfaction is our priority. If your candle arrives damaged (e.g., broken container) or you received the wrong item, please contact us within 5 DAYS of delivery.
To be eligible for a replacement or store credit:
- Email thecozywickllc@gmail.com with your order number.
- Include a clear photo of the damaged item and the shipping packaging.
Shipping Costs
Shipping fees are non-refundable. In the event of a replacement for a damaged item, The Cozy Wick LLC will cover the cost of the replacement shipping.
Shipping fees are non-refundable. In the event of a replacement for a damaged item, The Cozy Wick LLC will cover the cost of the replacement shipping.
Cancellations
We do not accept cancellations. All orders are final.
We do not accept cancellations. All orders are final.